Just when you are saying ‘thanks, goodness, it’s been a day of impact’ after six hours of volunteering your knowledge and experience to a health non-profit, a teenage girl emerges. She lives in the outskirts of the city.
‘Oh, dear, where have you been all day?’ the words mumble out of the lips.
‘I am sorry ma, you know, errrrrm, I have beeeenn’, the girl tries to respond.
You do not need a seer to tell you that she has been on transit all day seeing her fatigued visage.
‘Don’t bother, dear, I understand. Let me examine you.’
Then you go through the entire step for one like you did for scores of others.
The organization is built for customers. The organization is built around customers. The organization organizes nothing when there are no customers. Thus, your effort should be tailored for one-like-all, all-like-one!
‘One-like-all, all-like-one’, this is how customer-centric individuals live!
‘One-like-all, all-like-one’, this is how customer-centric organizations thrive!
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Abayomi Oyelami is a creative who does everything writing – books, memoirs, articles, online blogs, newspaper columns, social media contents, and a bit of poetry. He is the editor of Trek Africa Newspaper, Nigerian news weekly with focus on business and governance; content curator for the website and social media for a Lagos-based health NGO, Sickle Cell Advocacy and Management Initiative (SAMI), and the author of a children’s classic, Finding Purpose for Kids. His personal blog, www.yomisjournals.com.ng is a pot pourri of interesting and educating content that will drive you to significance. The fellow of Young African Leaders Initiative (YALI) believes now is the time for Africa to take her pride of place and Africans should brace up for the task. ‘Yomi is black to the bone! Find him across all social media @yomioyelami